FREQUENTLY ASKED QUESTIONS
|What are Backdoorshoes® made from?|
|A special formula of expanded foam , - no rubber at all. It's foam-like and will not perish or crack!|
|What is the sizing like?|
|Our shoes are accurate to size Don't worry if they feel a little snug when you first get them as the material will give and soon your backdoorshoes® will fit like a glove. CLICK HERE FOR SIZE CHART|
|How do I wash and care for my backdoorshoes® ?|
|The insole can be washed in the washing machine on a max 30 degree cycle and the shoe just needs a wash in cold or warm soapy water occasionally . The shoe is totally waterproof so does not need to be washed in the machine. Backdoorshoes® should not be left exposed to high temperatures either in the washing machine or in direct sunlight in hotspot areas . Extreme temperature will shrink your backdoorshoes . Keep them in the shade outside or inside .|
|What if I have ordered the wrong size or require a refund ?|
|Put your backdoorshoes® back in the post with your name address /order no and preferred size and we will replace with your preferred size (as long as they are unworn).If your shoes are unsuitable please return with your order number and details for a refund to be issued(allow up to 10 days and refunds will be for goods and not P&P)
For exchanges - In the interest of fairness we ask that you pay the postage cost to us and we will cover the postage back to you.
CLICK TO PRINT RETURNS FORM
|Is there a time limit to exchange my backdoorshoes®?|
|No, as long as your shoes are not worn we will exchange them by return .|
|What are your delivery times and when are you open?|
|All orders are processed immediately and are normally delivered within 7-10 days UK (international up to 28 days).At busy periods like Christmas you will need to be patient. Our standard free service is 2nd class packetpost which does not require a signature.If you opt for courier guaranteed £8.95 your shoes will be guaranteed within 3 working days and will require a signature.The last day you can order with a guaranteed delivery before Christmas using courier guaranteed is 21st December 2016 at 11am. Your Backdoorshoes® are insured should they not arrive but be assured 99.9% of parcels were delivered in good time again this year by Royal Mail. We need to allow up to 28 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 28 days have passed. We do not expect there to be very many lost parcels as last year all but 0.01 % of parcels did arrive with our customers within the 28 day period.
The online shop is always open and is by far the most efficient way to place an order but we do appreciate it's good to be able to pick up the phone too.. by all means leave a message if you get the answering service! We really do check them as we never want our customers to feel we're not offering good service.
We are normally available to answer calls between 10.30 and 5.30 Monday to Friday.
We will be continuing to dispatch orders between Christmas & New Year.We won't be available to call on the bank Holiday Days or the weekends.
It's been another hectic year here at Backdoorshoes® thanks to you.
In the meantime of course do email any queries or leave a voice message.
|Can I use multiple discount codes on the same purchase?|
|Offer /promotional codes are restricted to one per order and are only valid if used for online purchases.|