FREQUENTLY ASKED QUESTIONS


Question What are Backdoorshoes® made from?
Answer Our garden shoes are made from a unique special formula of expanded foam - no rubber at all! It's a foam-like substance which has been chosen for its durability meaning it will not perish or crack.

Question What is the sizing like?
Answer Our Ladies shoes are accurate to size.Our Chunky Tread shoes in larger sizes carry a recommendation to go up a size  due to the slightly higher lip which tends to be preferred by men.The unique foam material will slowly mould to your unique foot shape and your Backdoorshoes® will eventually fit like a glove.
As a general rule our clogs are better worn slightly long so never try to squeeze into a pair smaller than your usual size. Slightly sloppy on the foot is far more relaxing than jammed on with no room to breathe! 
Also remember ordering an extra pair of insoles to take up slack is like wearing a thicker sock. An extra insole helps to provide the "in between sizes" some feet need. 

Still unsure? Speak to our team for further assistance.

Question How do I wash and care for my Backdoorshoes®?
Answer The insole can be washed in the washing machine on a max 30 degree cycle. The outdoor shoes themselves just need a wash in cold or warm soapy water occasionally, just don't use hot water as this may damage the foam material.

The shoe is totally waterproof so does not need to be washed exclusively in the washing machine. Backdoorshoes® should not be left exposed to high temperatures, either in the washing machine or in direct sunlight. High temperatures created behind glass or in enclosed containers will shrink your Backdoorshoes® so keep them completely in the shade outside or just leave them inside!






 

Question What do I do if I have ordered the wrong size and need to exchange or require a refund?
Answer The most cost effective and planet friendly way is to find a friend or family member with the right size feet and order another pair!  If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).

If your shoes are unsuitable please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).

For exchanges, in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you.

CLICK HERE TO PRINT RETURNS FORM






 

Question Is there a time limit to exchange my Backdoorshoes®?
Answer No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return. 




 

Question What are your delivery times and when are you open?
Answer Our target is to the best of ability ensure that all completed orders received by 13.30 on any working day ( Monday to Friday)  are processed for dispatch on the same day. We offer several postage options depending how quickly you require your delivery which are explained below.
Currently,all European & Rest of World orders are sent on an untracked service which does not require a signature and can take some considerable time if outside the EU.We are upgrading these services in the very near future. 

Our standard service is 2nd class packetpost provided by Royal Mail which does not require a signature.We also offer tracked services at an additional charge. If you opt for courier guaranteed delivery we usually use DPD at a charge of £8.95, your shoes will be guaranteed within 2 working days provided they are ordered by 13.30 and will require a signature on receipt.The last day you can order with a guaranteed delivery before Christmas using a courier on guaranteed service is 21st December 2018 at 13.30/

Your Backdoorshoes® are insured should they not arrive, but be assured 99.9% of parcels were delivered in good time again this year. In the rare situation where a parcel is delayed we need to allow up to 28 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 28 days have passed. We do not expect there to be very many lost parcels as last year all but 0.01 % of parcels did arrive with our customers within the 28 day period.

OPENING TIMES: 
The online shop is always open and is by far the most efficient way to place an order, but we do appreciate it's good to be able to pick up the phone too! By all means leave a message if you get the answering service. We  check messages regularly as we never want our customers to feel we're not offering good service.

We are normally available to answer calls between 10.30 and 5.30 Monday to Friday.

We will be continuing to dispatch orders between Christmas & New Year. We won't be available to call on any Bank Holidays or at weekends.

Question Can I use multiple discount codes on the same purchase?
Answer Promotional codes are restricted to one per order and are only valid if used for online purchases.
Multi-buy or special offer promotions offered online will always over ride any promotional codes entered at checkout. It's one or the other but never both.
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