FREQUENTLY ASKED QUESTIONS

 
Question What are Backdoorshoes® made from?
Answer Our garden shoes are made from a unique special formula of expanded foam - no rubber at all! It's a foam-like substance which has been chosen for its durability meaning it will not perish or crack.

Question What is the sizing like?
Answer Our shoes are always accurate to size. Don't worry if they feel a little snug when you first get them - the foam material will slowly mould to your unique foot shape and your Backdoorshoes® will eventually fit like a glove.

CLICK HERE FOR SIZE CHART

Question How do I wash and care for my Backdoorshoes®?
Answer The insole can be washed in the washing machine on a max 30 degree cycle. The outdoor shoes themselves just need a wash in cold or warm soapy water occasionally, just don't use hot water as this may damage the foam material.

The shoe is totally waterproof so does not need to be washed exclusively in the washing machine. Backdoorshoes® should not be left exposed to high temperatures, either in the washing machine or in direct sunlight. Extreme high temperature will shrink your Backdoorshoes® so keep them in the shade outside or just leave them inside!






 

Question What do I do if I have ordered the wrong size or require a refund?
Answer It's easy! Simply put your Backdoorshoes® back in the post with your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).

If your shoes are unsuitable in any way, please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).

For exchanges, in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you.

CLICK TO PRINT RETURNS FORM






 

Question Is there a time limit to exchange my Backdoorshoes®?
Answer No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return. 




 

Question What are your delivery times and when are you open?
Answer All orders are processed immediately and are normally delivered within 7-10 days UK (international up to 28 days). At busy periods like Christmas you will need to be patient as we try our best!

Our standard free service is 2nd class packetpost which does not require a signature. If you opt for courier guaranteed delivery at £8.95, your shoes will be guaranteed within 3 working days and will require a signature. The last day you can order with a guaranteed delivery before Christmas using courier guaranteed is 21st December 2016 at 11am.

Your Backdoorshoes® are insured should they not arrive, but be assured 99.9% of parcels were delivered in good time again this year by Royal Mail. We need to allow up to 28 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 28 days have passed. We do not expect there to be very many lost parcels as last year all but 0.01 % of parcels did arrive with our customers within the 28 day period.

OPENING TIMES: 
The online shop is always open and is by far the most efficient way to place an order, but we do appreciate it's good to be able to pick up the phone too! By all means leave a message if you get the answering service. We  check messages regularly as we never want our customers to feel we're not offering good service.

We are normally available to answer calls between 10.30 and 5.30 Monday to Friday.

We will be continuing to dispatch orders between Christmas & New Year. We won't be available to call on any Bank Holidays or at weekends.

Question Can I use multiple discount codes on the same purchase?
Answer Offer promotional codes are restricted to one per order and are only valid if used for online purchases.