What do I do if I have ordered the wrong size and need to exchange or require a refund?
The most cost effective and planet friendly way is to find a friend or family member with the right size feet and order another pair! If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).
If your shoes are unsuitable please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).
For exchanges, in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable (cost £3.10)
Our returns address is
Main Barn One