FREQUENTLY ASKED QUESTIONS
|What are Backdoorshoes® made from?|
|Our garden shoes are made from a unique special formula of expanded foam - no rubber at all! It's a foam-like substance which has been chosen for its durability meaning it will not perish or crack.|
|What is the sizing like?|
|Our Ladies shoes are accurate to size and we occasionally offer some designs in half sizes (currently see our Two Tone Clogs).
IMPORTANT SIZING INFORMATION
CHUNKY TREADS ARE DESIGNED WITH A SLIGHTLY HIGHER BACK FOR MORE SECURITY.
FOR CHUNKY TREAD MENS SHOES WE ADVISE THAT YOU GO UP A SIZE FROM YOUR USUAL SHOE SIZE FOR AN EASIER SLIP ON/OFF EXPERIENCE, ESPECIALLY IF YOUR FOOT IS A WIDER FITTING OR HAS AN HIGH ARCH.
YOU CAN TRY WEARING WITH OR WITHOUT THE INSOLE - THEY ARE JUST AS COMFORTABLE!
The unique foam material will slowly mould to your unique foot shape and your Backdoorshoes® will eventually fit like a glove.
As a general rule our clogs are better worn slightly long so never try to squeeze into a pair smaller than your usual size. Slightly sloppy on the foot is far more relaxing than jammed on with no room to breathe!
Also remember ordering an extra pair of insoles to take up slack is like wearing a thicker sock. An extra insole helps to provide the "in between sizes" some feet need.
Still unsure? Speak to our team for further assistance.
|How do I wash and care for my Backdoorshoes® and are they guaranteed?|
|The insole can be washed in the washing machine on a max 30 degree cycle. The outdoor shoes themselves just need a wash in cold or warm soapy water occasionally, just don't use hot water as this may damage the foam material.
The shoe is totally waterproof so does not need to be washed exclusively in the washing machine. Backdoorshoes® should not be left exposed to high temperatures, either in the washing machine or in direct sunlight. High temperatures created behind glass or in enclosed containers will shrink your Backdoorshoes® so keep them completely in the shade outside or just leave them inside!
We offer a 12 month guarantee on every pair of Backdoorshoes® from the purchase date for normal wear.This includes a no split guarantee within the 12 months period.The fact is they dont split like many other s made from rubber.If however our shoes are exposed to extreme heat and shrink we cannot honour a replacement pair. All packaging advises not to expose the shoes to extreme heat.
|What do I do if I have ordered the wrong size and need to exchange or require a refund?|
The most cost effective and planet friendly way is to find a friend or family member with the right size feet and order another pair! If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).
For exchanges, in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable (cost £3.10)
*****RETURNS/REFUNDS - COVID-19 UPDATE *****
We will continue to dispatch parcels as usual. As you know we pride ourselves on dealing with your request quickly. Due to current events we will be only processing refunds/returns once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.
|Is there a time limit to exchange my Backdoorshoes®?|
|No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return.|
|What are your delivery times and when are you open?|
|Our target is to the best of ability ensure that all completed orders received by 13.30 on any working day ( Monday to Friday) are processed for dispatch on the same day. We offer several postage options depending how quickly you require your delivery which are explained below.
Currently,all European & Rest of World orders are sent on an untracked service which does not require a signature and can take some considerable time if outside the EU.We are upgrading these services in the very near future.
Our standard service is 2nd class packet post provided by Royal Mail which does not require a signature.We also offer tracked services at an additional charge. If you opt for courier guaranteed delivery we usually use DPD at a charge of £8.95, your shoes will be guaranteed within 2 working days provided they are ordered by 13.30 and will require a signature on receipt.
Your Backdoorshoes® are insured should they not arrive, but be assured 99.9% of parcels were delivered in good time again this year. In the rare situation where a parcel is delayed we need to allow up to 28 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 28 days have passed. We do not expect there to be very many lost parcels as last year all but 0.01 % of parcels did arrive with our customers within the 28 day period.
The online shop is always open and is by far the most efficient way to place an order, but we do appreciate it's good to be able to pick up the phone too! By all means leave a message if you get the answering service. We check messages regularly as we never want our customers to feel we're not offering good service.
We are normally available to answer calls between 9.30 and 16.00 Monday to Friday.
We will not be available to answer calls on any bank holidays or at weekends.
|Can I use multiple discount codes on the same purchase?|
|Promotional codes are restricted to one per order and are only valid if used for online purchases.
Multi-buy or special offer promotions offered online will always over ride any promotional codes entered at checkout. It's one or the other but never both.