FREQUENTLY ASKED QUESTIONS
|What are Backdoorshoes® made from?|
|Our garden shoes are made from a unique special formula of expanded foam - no rubber at all! It's a foam-like substance which has been chosen for its durability meaning it will not perish or crack.|
|What is the sizing like?|
Our Ladies shoes are accurate to size and we occasionally offer some designs in half sizes (currently see our Two Tone Clogs).
Size and Internal Length Measurement in mm
233 mm EU 36/UK 3
240mm EU 37/UK 4
246mm EU 38/UK 5
253mm EU 39/UK 6
260mm EU 40/UK 7
266mm EU 41/UK 8
264.68mm EU 41/UK 7
271.24mm EU 42/UK 8
278mm EU 43/UK 9
284.66mm EU 44/UK 10
291.32mm EU 45/ UK 11
297.98mm EU 46/UK 12
308.1mm EU 47/UK 13
316.50mm EU 48/EU 14
Still unsure? Speak to our team for further assistance.
|How do I wash and care for my Backdoorshoes® and are they guaranteed?|
|The insole can be washed in the washing machine on a max 30 degree cycle. The outdoor shoes themselves just need a wash in cold or warm soapy water occasionally, just don't use hot water as this may damage the foam material.
The shoe is totally waterproof so does not need to be washed exclusively in the washing machine. Backdoorshoes® should not be left exposed to high temperatures, either in the washing machine or in direct sunlight. High temperatures created behind glass or in enclosed containers will shrink your Backdoorshoes® so keep them completely in the shade outside or just leave them inside!
We offer a 12 month guarantee on every pair of Backdoorshoes® from the purchase date for normal wear.This includes a no split guarantee within the 12 months period.The fact is they don't split like many other s made from rubber.If however our shoes are exposed to extreme heat and shrink we cannot honour a replacement pair. All packaging advises not to expose the shoes to extreme heat.
|What do I do if I have ordered the wrong size and need to exchange or require a refund?|
The most cost effective and planet friendly way is to find a friend or family member with the right size feet for the shoes you have and order another pair!
We thank you if you manage to do this
If that's not possible :
If you've ordered the wrong size, the easiest solution is to immediately order the ones you'd like and simply post the unwanted shoes back at your convenience with a note for us to refund + your order number etc.
There is no time limit so no need to run to the post office now!
Most of our customers do this
If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).
There is a risk that the ones you want wont be available hence please consider using option 1 or 2 as above .
For exchanges , in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable (cost £3.20)
*****RETURNS/REFUNDS - COVID-19 UPDATE *****
We will continue to dispatch parcels as usual. As you know we pride ourselves on dealing with your request quickly. Due to current events we will be only processing refunds/returns once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.
|Is there a time limit to exchange my Backdoorshoes®?|
|No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return.|
|What are your delivery times and when are you open?|
Our target is to the best of ability ensure that all completed orders received by 13.30 on any working day ( Monday to Friday) are processed for dispatch on the same day. We offer several postage options depending how quickly you require your delivery which are explained below.
We are upgrading these services in the very near future.
***CHRISTMAS ROYAL MAIL POSTING DATES****
Last posting dates
2nd Class 18th December
1st Class 21st December
Special Delivery 23rd December
|Can I use multiple discount codes on the same purchase?|
|Promotional codes are restricted to one per order and are only valid if used for online purchases.
Multi-buy or special offer promotions offered online will always over ride any promotional codes entered at checkout. It's one or the other but never both.