Our Ladies shoes are accurate to size and we occasionally offer some designs in half sizes (currently see  our  Two Tone Clogs).
IMPORTANT SIZING INFORMATION
CHUNKY TREADS ARE DESIGNED WITH A SLIGHTLY HIGHER BACK FOR MORE SECURITY.
FOR CHUNKY TREAD MENS SHOES WE ADVISE THAT YOU GO UP A SIZE FROM YOUR USUAL SHOE SIZE FOR AN EASIER SLIP ON/OFF EXPERIENCE, ESPECIALLY IF YOUR FOOT IS A WIDER FITTING OR HAS AN HIGH ARCH.
YOU CAN TRY WEARING WITH OR WITHOUT THE INSOLE - THEY ARE JUST AS COMFORTABLE!
The unique foam material will slowly mould to your unique foot shape and your Backdoorshoes® will eventually fit like a glove.
As a general rule our clogs are better worn slightly long so never try to squeeze into a pair smaller than your usual size. Slightly sloppy on the foot is far more relaxing than jammed on with no room to breathe! 
Also remember ordering an extra pair of insoles to take up slack is like wearing a thicker sock. An extra insole helps to provide the "in between sizes" some feet need. 

Size and Internal Length Measurement in mm

Ladies

233 mm  EU 36/UK 3

240mm EU 37/UK 4

246mm EU 38/UK 5

253mm EU 39/UK 6

260mm EU 40/UK 7

266mm EU 41/UK 8

Mens

264.68mm EU 41/UK 7

271.24mm EU 42/UK 8

278mm EU 43/UK 9

284.66mm EU 44/UK 10

291.32mm EU 45/ UK 11

297.98mm EU 46/UK 12

308.1mm EU 47/UK 13

316.50mm EU 48/EU 14

Still unsure? Speak to our team for further assistance.

Option 1

The most cost effective and planet friendly way is to find a friend or family member with the right size feet for the shoes you have and order another pair! 

We thank you if you manage to do this

If that's not possible :

Option 2

If you've ordered the wrong size, the easiest solution is to immediately order the ones you'd like and simply post the unwanted shoes back at your convenience with a note for us to refund + your order number etc.

There is no time limit so no need to run to the post office now!

Most of our customers do this

Option 3

If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).

There is a risk that the ones you want wont be available hence please consider using option 1 or 2 as above .

If your shoes are unsuitable please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).

For exchanges , in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable (cost £3.20)

Our returns address is 
Backdoorshoes Ltd
Returns
Main Barn One
Longclose Farm
Wimborne Road
Wimborne, Dorset
BH21 1NR

*****RETURNS/REFUNDS - COVID-19 UPDATE *****

We will continue to dispatch parcels as usual. As you know we pride ourselves on dealing with your request quickly. Due to current events we will be only processing refunds/returns once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.

Our target is to the best of ability ensure that all completed orders received by 13.30 on any working day ( Monday to Friday)  are processed for dispatch on the same day. We offer several postage options depending how quickly you require your delivery which are explained below.
Currently,all European & Rest of World orders are sent on an untracked service which does not require a signature and can take some considerable time if outside the EU.

We are upgrading these services in the very near future. 

Our standard service is 2nd class packet post provided by Royal Mail which does not require a signature.We also offer tracked services at an additional charge. If you opt for courier guaranteed delivery we usually use DPD at a charge of £8.95, your shoes will be guaranteed within 2 working days provided they are ordered by 13.30 and will require a signature on receipt.

***CHRISTMAS ROYAL MAIL POSTING DATES****

Last posting dates

2nd Class 18th December

1st Class 21st December

Special Delivery 23rd December

Your Backdoorshoes® are insured should they not arrive, but be assured 99.9% of parcels were delivered in good time again this year. In the rare situation where a parcel is delayed we need to allow up to 28 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 28 days have passed. We do not expect there to be very many lost parcels as last year all but 0.01 % of parcels did arrive with our customers within the 28 day period.

OPENING TIMES: 
The online shop is always open and is by far the most efficient way to place an order, but we do appreciate it's good to be able to pick up the phone too! By all means leave a message if you get the answering service. We  check messages regularly as we never want our customers to feel we're not offering good service.

We are normally available to answer calls between 9.30 and 16.00 Monday to Friday.
We will not be available to answer calls on any bank holidays or at weekends.