We offer a 12 month guarantee on every pair of Backdoorshoes® from the purchase date for normal wear. This includes a no split guarantee within the 12 months period. The fact is they don't split like many others made from rubber. If however our shoes are exposed to extreme heat and shrink we cannot honour a replacement pair. All packaging advises not to expose the shoes to extreme heat.
Our ladies’ shoes are accurate to size.
Men's Chunky Tread are designed with a slightly higher back for more security, we therefore advise that you go up a size from your usual shoe size for an easier slip on/off experience, especially if your foot is a wider fitting or if you have a high arch. You can also try wearing with or without the insole - they are just as comfortable!
If you are in-between sizes you can also add an extra insole to take up slack, this is like wearing a thicker sock.
Size and Internal Length Measurement in mm
Ladies 233mm EU 36/UK 3 240mm EU 37/UK 4 246mm EU 38/UK 5 253mm EU 39/UK 6 260mm EU 40/UK 7 266mm EU 41/UK 8
Mens 264.68mm EU 41/UK 7 271.24mm EU 42/UK 8 278.00mm EU 43/UK 9 284.66mm EU 44/UK 10 291.32mm EU 45/ UK 11 297.98mm EU 46/UK 12 308.10mm EU 47/UK 13 316.50mm EU 48/EU 14
Our unique foam material will slowly mould to your unique foot shape and your Backdoorshoes® will fit like a glove in no time.
Your Backdoorshoes® are totally waterproof : Ideally hand-wash them in cold or luke-warm soapy water, or the washing machine (max 30 degrees), just don't use hot water as this may damage the foam material. Insoles can be washed in the washing machine on a low temperature.
Backdoorshoes® should not be left exposed to high temperatures. High temperatures will shrink your Backdoorshoes® so keep them completely in the shade outside or just leave them inside!
Don't panic they are practically indestructible!
This is an easy one : simply blow your clogs with a hair dryer on warm/hot for just 40 seconds to a minute from around 10cm away. You'll see them magically pop back into shape.
Our shoes are made from a unique special formula of expanded foam - no rubber at all! It's a foam-like substance has been chosen for its durability, meaning it will not perish or crack.
Refunds and Exchanges
Regift and share Backdoorshoes love!
The most cost effective and planet friendly way is to find a friend or family member with the right size feet for the shoes you have and order another pair! We thank you if you manage to do this.
The swiftest solution is to immediately order the ones you'd like and simply post the unwanted shoes back at your convenience with a note for us to refund and your order number etc.
If that's not possible simply put your Backdoorshoes® back in the post and include your name, address, order no and preferred size and we will replace the original shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).
If your shoes are unsuitable please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).
For exchanges, in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable NB : More for boots Our returns address is: Backdoorshoes Ltd Returns Main Barn One Longclose Farm Wimborne Road Wimborne, Dorset BH21 1NR
Refunds and exchanges are processed once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.
No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return.
We aim to dispatch any orders placed by 1.30pm, on any working day (Monday to Friday), on the same day regardless of your postage option.
Our free standard UK delivery service, which does not require a signature, aims to deliver within 3-5 working days .
We also offer a 'Rapid Tracked’ service at an additional charge, this usually arrives within 1-2 working days.
All European parcels are sent on a tracked service which means the delivery duty is included in your delivery charge (NB: There may still be handling charges beyond our control).
All Rest of World Parcels are sent on the most economical tracked service and duty and taxes may well be payable by the recipient (these charges are beyond our control).
Your Backdoorshoes® are insured should they not arrive, but be assured 99.9% of parcels were delivered in good time again this year. In the rare situation where a parcel is delayed we need to allow up to 21 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 21 days have passed.
The online shop is always open and is by far the most efficient way to place an order, but we do appreciate it's good to be able to pick up the phone too!
We’re in the office:
Monday - Friday 9.30am - 4.00pm (excluding Bank Holidays)
Please leave us a message if you get the answering service. We check messages regularly as we never want our customers to feel we're not offering good service.
We do offer discount codes from time to time. Our not to be missed newsletter keeps you up-to-date on our exciting new products, special offers and gift ideas. Don't miss out, you can sign up at the very bottom of every page.
Our terms and conditions for discount codes are as follows:
Codes cannot be used in conjunction with other offers, such as multi-buys or newsletter promotions.
We can only accept one code per order, per customer.
Offer codes are valid for one month from date of issue.
Offer codes are not valid on discontinued, clearance or sale items.
Codes are for online store purchases only and not at any events.
Discount codes are only valid for orders over £25.00.