FREQUENTLY ASKED QUESTIONS

My clogs have become a little squashed,how do I reshape them?

Don't panic they are practically indestructible

This is an easy one : simply blow your clogs with a hair dryer on warm/hot for around 40 seconds to a minute from around 10cm away. You'll see them magically pop back into shape.

We choose not to clog up the planet with extra packaging when we ship.

What are Backdoorshoes® made from?
Our garden shoes are made from a unique special formula of expanded foam - no rubber at all! It's a foam-like substance which has been chosen for its durability meaning it will not perish or crack.

What is the sizing like?
Our Ladies shoes are accurate to size and we occasionally offer some designs in half sizes (currently see our Two Tone Clogs).

IMPORTANT SIZING INFORMATION
Chunky Treads are designed with a slightly higher back for more security.
for chunky tread mens shoes we advise that you go up a size from your usual shoe size for an easier slip on/off experience, especially if your foot is a wider fitting or has an high arch. You can try wearing with or without the insole - they are just as comfortable!

The unique foam material will slowly mould to your unique foot shape and your Backdoorshoes® will eventually fit like a glove.
As a general rule our clogs are better worn slightly long so never try to squeeze into a pair smaller than your usual size. Slightly sloppy on the foot is far more relaxing than jammed on with no room to breathe! 
Also remember ordering an extra pair of insoles to take up slack is like wearing a thicker sock. An extra insole helps to provide the "in between sizes" some feet need. 

Size and Internal Length Measurement in mm

Ladies
233mm EU 36/UK 3
240mm EU 37/UK 4
246mm EU 38/UK 5
253mm EU 39/UK 6
260mm EU 40/UK 7
266mm EU 41/UK 8

Mens
264.68mm EU 41/UK 7
271.24mm EU 42/UK 8
278.00mm EU 43/UK 9
284.66mm EU 44/UK 10
291.32mm EU 45/ UK 11
297.98mm EU 46/UK 12
308.10mm EU 47/UK 13
316.50mm EU 48/EU 14

Still unsure? Speak to our team for further assistance.

How do I wash and care for my Backdoorshoes® and are they guaranteed?
The insole can be washed in the washing machine on a max 30 degree cycle. The outdoor shoes themselves just need a wash in cold or warm soapy water occasionally, just don't use hot water as this may damage the foam material.

The shoe is totally waterproof so does not need to be washed exclusively in the washing machine. Backdoorshoes® should not be left exposed to high temperatures, either in the washing machine or in direct sunlight. High temperatures created behind glass or in enclosed containers will shrink your Backdoorshoes® so keep them completely in the shade outside or just leave them inside!
We offer a 12 month guarantee on every pair of Backdoorshoes® from the purchase date for normal wear. This includes a no split guarantee within the 12 months period. The fact is they don't split like many other s made from rubber. If however our shoes are exposed to extreme heat and shrink we cannot honour a replacement pair. All packaging advises not to expose the shoes to extreme heat. 

What do I do if I have ordered the wrong size and need to exchange or require a refund?

Option 1

The most cost effective and planet friendly way is to find a friend or family member with the right size feet for the shoes you have and order another pair! 

We thank you if you manage to do this

If that's not possible :

Option 2

If you've ordered the wrong size, the easiest solution is to immediately order the ones you'd like and simply post the unwanted shoes back at your convenience with a note for us to refund + your order number etc.

There is no time limit so no need to run to the post office now!

Most of our customers do this

Option 3

If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).

There is a risk that the ones you want wont be available hence please consider using option 1 or 2 as above .

If your shoes are unsuitable please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).

For exchanges , in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable (cost £3.20) NB : More for Boots

Our returns address is 
Backdoorshoes Ltd
Returns
Main Barn One
Longclose Farm
Wimborne Road
Wimborne, Dorset
BH21 1NR

RETURNS/REFUNDS - COVID-19 UPDATE

We will continue to dispatch parcels as usual. As you know we pride ourselves on dealing with your request quickly. Due to current events we will be only processing refunds/returns once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.

Is there a time limit to exchange my Backdoorshoes®?
No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return. 

What are your delivery times and when are you open?

Our target to the best of our ability is to ensure that all completed orders received by 13.30 on any working day ( Monday to Friday)  are processed for dispatch on the same day regardless of your postage option.

We offer several postage options depending how quickly you require your delivery which are explained below.

All European parcels are sent on a tracked  DDP service which means the delivery duty is included in your delivery charge ( NB: There may still be handling charges beyond our control)

All Rest of World Parcels are sent on the most economical tracked service and duty and taxes may well be payable by the recipient ( these charges are beyond our control)

Our standard UK service is 2nd class packet post provided by Royal Mail which does not require a signature. We also offer tracked services at an additional charge. If you opt for courier guaranteed delivery we usually use DPD, your shoes will be guaranteed within 2 working days provided they are ordered by 13.30 and will require a signature on receipt.

Your Backdoorshoes® are insured should they not arrive, but be assured 99.9% of parcels were delivered in good time again this year. In the rare situation where a parcel is delayed we need to allow up to 28 days from the order date before we can consider them lost and therefore we cannot replace or refund these orders until 28 days have passed. We do not expect there to be very many lost parcels as last year all but 0.01 % of parcels did arrive with our customers within the 28 day period.

OPENING TIMES: 
The online shop is always open and is by far the most efficient way to place an order, but we do appreciate it's good to be able to pick up the phone too! By all means leave a message if you get the answering service. We  check messages regularly as we never want our customers to feel we're not offering good service.

We are normally available to answer calls between 9.30 and 16.00 Monday to Friday.
We will not be available to answer calls on any bank holidays or at weekends.

Discount Codes

Promotional codes are restricted to one per order and are only valid if used for online purchases.
Multi-buy or special offer promotions offered online will always over ride any promotional codes entered at checkout. It's one or the other but never both.