FREE UK STANDARD SHIPPING ON ORDERS OVER £40 - Please note we have a new returns address

Privacy Policy

How we protect your data

Backdoorshoes Limited is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), where applicable. This Privacy Policy explains how we collect, use, store, and protect your personal data when you purchase our products directly through our website or indirectly through third-party websites via Dropshipping.

Who We Are

Backdoorshoes Limited
Registered in the United Kingdom
Company Number: 09591174
Registered Address: 2 London Rd, Purbrook, Hampshire PO7 5LJ
Email: sales@backdoorshoes.co.uk
Phone: 01202 232357

We are the data controller when you purchase directly from our website and a data processor when fulfilling orders on behalf of third-party companies (Dropshipping).

Personal Data We Collect

We collect and process the following categories of personal data:

  • Identity Information – Name, title
  • Contact Information – Billing and shipping address, email address, phone number
  • Transaction Data – Order details, payment method (we do not store full payment card details)
  • Technical Data – IP address, browser type, time zone settings (when visiting our website)
  • Marketing Preferences – If you opt-in to receive marketing

This data may be collected:

  • When you place an order via our website
  • When your order is placed via a third-party website and fulfilled by us
  • When you contact us for support or inquiries
  • Through cookies or tracking tools on our website

Legal Bases for Processing

We rely on the following legal bases under GDPR:

  • Contractual necessity – To process and fulfil your order
  • Legal obligation – For tax, accounting, and regulatory purposes
  • Legitimate interests – To manage our business and improve customer experience
  • Consent – For marketing communications (where applicable)

How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your order
  • To manage payments and returns
  • To provide customer support
  • To comply with legal obligations
  • To send marketing communications (only with your consent)
  • To analyse and improve our services

Sharing Your Personal Data

We do not sell your data. We may share your data with:

  • Third-party couriers and logistics providers to deliver your order
  • Payment processors for secure payment handling
  • Third-party marketplaces or e-commerce platforms (if you purchased through them)
  • IT and system administration providers
  • Legal or regulatory authorities where required by law

We ensure that all third parties respect the security of your data and comply with GDPR.

Dropshipping Fulfilment

When you purchase a product via a third-party website and we fulfil the order (Dropshipping), we process your data as a data processor under instruction from the third-party data controller (e.g., the marketplace or e-commerce retailer). We only use the data for the purpose of fulfilling and shipping your order.

International Data Transfers

We primarily store and process your data within the UK and the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

 Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Generally:

  • Order data: Retained for 6 years (HMRC compliance)
  • Marketing data: Until you withdraw your consent

Your Data Protection Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at admin@backdoorshoes.co.uk

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, track usage, and deliver relevant content. You can manage your cookie preferences via our website banner or your browser settings.

Security & Data Breach

We take appropriate technical and organisational measures to secure your data, including encryption, access control, and secure data storage. While we strive to protect your data, no transmission over the internet is 100% secure.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, Backdoorshoes is committed to complying with its obligations under Article 33 and 34 of the General Data Protection Regulation (GDPR). Where we process personal data on behalf of third-party customers for drop shipping purposes, we will notify the affected third party without undue delay and no later than 24 hours after becoming aware of the breach. This notification will include all relevant information necessary to enable the third party to meet their own GDPR obligations, including a description of the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences, and the measures taken or proposed to address the breach.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date. Please check back regularly to stay informed.

Contact Us

For any questions or concerns regarding your personal data or this privacy policy, contact:

Data Protection Officer (DPO)
Backdoorshoes Limited
Email: admin@backdoorshoes.co.uk
Phone: 01202 232357