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How do I refund or exchange?

Ordered the wrong size:

Regift and share Backdoorshoes love!

The most cost effective and planet friendly way is to find a friend or family member with the right size feet for the shoes you have and order another pair!  We thank you if you manage to do this.

Reorder and return:

The swiftest solution is to immediately order the ones you'd like and simply post the unwanted shoes back at your convenience with a note for us to refund and your order number etc.

Return and exchange:

If that's not possible simply put your Backdoorshoes® back in the post and include your name, address, order no and preferred size and we will replace the original shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).

What if I wish to return my shoes?

If your shoes are unsuitable please return to us with your order number and details for a refund to be issued (please allow up to 10 days for refunds, which will be for goods and not P&P).

For exchanges, in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable NB : More for boots

Our returns address is: 
Backdoorshoes Ltd
Main Barn One
Longclose Farm
Wimborne Road
Wimborne, Dorset
BH21 1NR

Refunds and exchanges are processed once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.


Is there a time limit to exchange my Backdoorshoes®?

No, the only criteria is that your shoes are not worn. If this is the case, we will happily exchange them by return.