We are still open to send out parcels from our warehouse
|What do I do if I have ordered the wrong size and need to exchange or require a refund?|
The most cost effective and planet friendly way is to find a friend or family member with the right size feet for the shoes you have and order another pair!
We thank you if you manage to do this
If that's not possible :
If you've ordered the wrong size, the easiest solution is to immediately order the ones you'd like and simply post the unwanted shoes back at your convenience with a note for us to refund + your order number etc.
There is no time limit so no need to run to the post office now!
Most of our customers do this
If that's not possible simply put your Backdoorshoes® back in Royal Mail 2nd Class post and include your name, address, order no and preferred size and we will replace the old shoes with your preferred size (please note shoe exchange is only possible with shoes that are unworn).
There is a risk that the ones you want wont be available hence please consider using option 1 or 2 as above .
For exchanges , in the interest of fairness, we ask that you pay the postage cost to us and we will cover the postage back to you, 2nd class is suitable (cost £3.20) (£5.20 for Boots)
*****RETURNS/REFUNDS - COVID-19 UPDATE *****
We will continue to dispatch parcels as usual. As you know we pride ourselves on dealing with your request quickly. Due to current events we will be only processing refunds/returns once a week so please be patient with us and we will be dealing with your parcels as quickly as we can.